Did your payment method fail or get declined? We created this guide line for you to learn more about why your payment declined so you can resolve the problem, add a new payment method, and pay your rent.
- Why your debit payment method declined
- Why your credit payment method declined
- How to add a new a payment method
Your debit transaction (your chequing account) has likely declined for one of the following three reasons:
- Incorrect banking details;
- Insufficient funds; or
- Declined by issuing bank.
Incorrect banking details
If your payment method declined due to incorrect banking details, contact your bank to get the correct institution, transit, and account numbers. You will have to add a new payment method.
If your payment declined for insufficient funds, make sure you leave sufficient funds in your account and consider our processing times: it takes up to five business days for funds to be withdrawn from your account.
Declined by issuing bank
If your payment declined by your issuing bank, you will have to contact them directly and we recommend you ask to speak with a supervisor or someone with higher authority who can investigate the cause of the decline further.
Did you have sufficient funds in your card, but yet your payment declined due to insufficient funds? Your issuing bank may have put holds or limits on your card. Please contact your bank and ensure there are no holds or limits.
Declined by issuing bank
In some cases, transactions are blocked by banks and card issuers as they have an aggressive fraud detection policy. They will decline payments if the amount is unusual. When this happens, you need to contact your bank or card issuer to explain that you’re trying to pay for rent online on RentMoola and request to have the block removed. Your bank could also have limited the number of transactions or total amount allowed to be spent online at a time.
Note: you will be notified by email when a payment fails to process of your payment declined.
Add a new payment method
For security reasons, you are unable to edit or view your payment method details. You will have to create a new payment method and then check the box to set it as your primary payment method.
- From your dashboard, click Payments Methods
- Choose your payment method and click Add New...
- Fill our your details accordingly
- Click the Save button to confirm and submit your payment method details.
Note: If you are adding a new payment method for your recurring payments, please ensure to check the box next to “Set this as my primary method of payment.” Recurring charges always debit your primary payment method.