RentMoola Payment Solutions will process a resident refund upon receipt of a written request for the resident refund from the tenant’s property manager. Residents are responsible for asking their property manager to submit the resident refund request to RentMoola.
Direct debit (eCheck) refunds can only be processed five business days after the date of the original transaction. This is due to bank processing times. The property manager needs to confirm receipt of the funds from the original transaction before we can process the refund. Once the refund is processed, it will take three to five business days (different banks have different processing times) for the funds to be back in your bank account.
Credit card refunds can be processed 1 business day after the date of the original transaction. Once the refund is processed, it will take up to five business days for the credit to appear on your credit card account.
Refunds can only be processed within 90 days of the original transaction through RentMoola. For all refund requests beyond 90 days of the original transaction please work with your property manager directly to arrange for a refund
At no time does RentMoola hold any tenant funds. RentMoola’s system transfers funds from the tenant’s account directly to the property manager’s account. Once a refund has been issued, it cannot be cancelled.
RentMoola bears no responsibility for overpayments, continued payments after a lease ends, in the case of a move out, or for accidental payments made by the resident.
For any questions, please contact our Customer Support Team: firstname.lastname@example.org.